Question 1

What is HookGo?

Accepted Answer

HookGo is a signal relay tool that forwards TradingView webhook signals to exchanges. It receives webhook alerts and executes orders on your exchange.

Question 2

Does HookGo make trading decisions?

Accepted Answer

No. HookGo does not make trading decisions. All buy/sell/take-profit/stop-loss orders are determined by your TradingView strategy. HookGo only relays signals to exchanges.

Question 3

How do I set up TradingView webhooks?

Accepted Answer

Create a strategy alert in TradingView and enter your HookGo webhook URL. See the API docs in your dashboard for a detailed guide.

Question 4

Can I use HookGo without a strategy?

Accepted Answer

Yes. With AI tools like ChatGPT and Claude, you can easily create TradingView strategies even without coding experience. Backtest your strategy on TradingView, then use HookGo to relay signals automatically.

All strategies are used at your own discretion and risk.

Question 5

What is Risk Guardian?

Accepted Answer

A safety feature that pauses signal relay when your set daily max loss limit is reached. It doesn't make trading decisions — it simply stops relaying as a safeguard.

Question 6

Are my API Keys stored on the server?

Accepted Answer

Absolutely not. API Keys are encrypted and stored only on your PC. They are never transmitted to HookGo servers.

Question 7

Which exchanges are supported?

Accepted Answer

11 exchanges total. International: Binance, Bybit, Bitget, OKX, MEXC, Kraken, Coinbase (spot + USDT-M futures). Korea: Upbit, Bithumb (spot). Southeast Asia / Latin America: Tokocrypto (Indonesia), Mercado Bitcoin (Brazil).

Question 8

Can I use multiple exchanges simultaneously?

Accepted Answer

Basic plan supports 3 exchanges with 2 webhook URLs. Premium plan supports all 11 exchanges with 6 webhook URLs. Both plans include unlimited daily signals with smart rate limiting (anti-spam: duplicates within 1s blocked, bursts above 60/min throttled, exchange API limits protected).

Question 9

What is the difference between Basic and Premium?

Accepted Answer

Basic ($16/mo) includes 3 exchanges (your choice from 11), 2 webhook URLs, unlimited daily signals (smart rate limiting), 100 trade history records, and email support. Premium ($30/mo) includes all 11 exchanges, 6 webhook URLs, unlimited daily signals, full trade history + CSV export, Telegram alerts, and priority email (24h response). Exchange health monitoring, Risk Guardian, performance analytics, and the 7-day refund policy are included on both plans.

Question 10

How do I earn points?

Accepted Answer

Referral payment: 5,000P, referral signup: 3,000P, monthly subscription: 1,000P, 6-month streak: 3,000P bonus, 12-month streak: 5,000P bonus, 100 fills: 500P, 1,000 fills: 3,000P. Only actual exchange-confirmed fills count.

Question 11

How do I use points?

Accepted Answer

Apply up to 50% discount on subscription payments, or exchange 50,000P for 1 month of Premium at the Point Shop.

Question 12

Is there a point limit per payment?

Accepted Answer

Yes, you can use up to 50% of your points per payment. Example: Basic $16 USD = 16,000P value → max 8,000P + $8 USD actual payment. Premium $30 USD = 30,000P value → max 15,000P + $15 USD actual payment. Points are valued at 1P = $0.001 USD (1,000P = $1).

Question 13

How long are points valid?

Accepted Answer

Each point is valid for 1 year from the date it was earned. You'll receive email notifications 30 days and 7 days before expiry.

Question 14

When are referral points awarded?

Accepted Answer

Points are automatically awarded 7 days after the referred user's payment. No points are given if refunded within 7 days.

Question 15

Where can I find my referral code?

Accepted Answer

You can view and copy it on the My Account page after logging in.

Question 16

Is there a referral limit?

Accepted Answer

No limit. The more you refer, the more points you earn.

Question 17

What is the refund policy?

Accepted Answer

Refunds are accepted only within 7 days of the original payment. After 7 days, refunds are no longer available regardless of service usage. The free trial period is not eligible for refunds as no payment occurs. Refund requests should be submitted to support@hookgo.io and will be processed within 7 business days.

Question 18

What happens to points after a refund?

Accepted Answer

Referral points earned from the refunded payment are revoked.

Question 19

Will I miss signals if my PC is off?

Accepted Answer

No. Signals received while offline are queued on the server for up to 5 minutes and delivered in order when your PC reconnects.

Question 20

How many free trials are available?

Accepted Answer

One per account, lifetime. A 7-day free trial is available after email verification, no payment info required.

Question 21

What are the pricing plans?

Accepted Answer

Basic: $16 USD/month (paid in USDT via Lemon Squeezy). Premium: $30 USD/month (paid in USDT via Lemon Squeezy). All payments in USDT cryptocurrency only (TRC-20 or ERC-20).

Question 22

What payment methods are accepted?

Accepted Answer

USDT (TRC-20 or ERC-20) only, processed through Lemon Squeezy. Bank transfers, credit cards, and PayPal are not supported.

Question 23

How do I get a webhook URL?

Accepted Answer

It's automatically generated after signup. You can copy it during the onboarding process.

Question 24

Is futures (leverage) trading supported?

Accepted Answer

Yes, on Binance, Bybit, Bitget with USDT-M perpetual futures. Leverage, long/short positions, and position closing are supported.

Question 25

How does emergency stop work?

Accepted Answer

Click the emergency stop button on the dashboard to immediately halt all signal processing. Password re-verification is required.

Question 26

What is test mode?

Accepted Answer

Simulates orders without actual execution using current market prices. Risk management is also tested.

Question 27

What happens when I cancel?

Accepted Answer

You can use the service until the end of the current billing period. Only auto-renewal is stopped.

Question 28

Can I use it on mobile?

Accepted Answer

The website is a PWA — add to home screen to use like an app. Dashboard and emergency stop are accessible.

Question 29

What if I get an error?

Accepted Answer

Check PC program logs, ask the dashboard chatbot, or email support@hookgo.io.

Question 30

How many PCs can I use with one license?

Accepted Answer

Basic: 1 PC, Premium: 2 PCs. To change your PC, deactivate the device from your account page.

Question 31

Why do I need the PC program?

Accepted Answer

Because API keys never leave your PC — that's by design. Your exchange API keys are encrypted and stored exclusively inside the PC program. They are never transmitted to HookGo servers. The PC program communicates directly with exchanges, so even if our server were ever compromised, your assets would be completely unaffected. This is the safest architecture possible.

FAQ