Privacy Policy

1. Personal Information Collected

We collect the following personal information to provide our service. Required: Email address, password (encrypted), IP address, device identifier Optional: Referral code, marketing consent Automatic: Service usage records, access logs, webhook signal processing records

2. Purpose of Collection

Account registration and verification, service provision and billing, usage record management, fraud prevention and security, customer support, service improvement and analytics, marketing communications (with consent only).

3. Retention Period

Personal information is retained until the purpose of collection is fulfilled and is destroyed immediately upon account deletion. Contract/withdrawal records: 5 years, Payment records: 5 years, Consumer complaint records: 3 years, Access logs: 3 months.

4. Third-Party Disclosure

We do not provide personal information to third parties without user consent, except when required by law.

5. Processing Delegation

Payment processing: Lemon Squeezy (USDT cryptocurrency) / KYC verification: Sumsub (identity verification for partner payouts) / Email delivery: Email service provider / Server hosting: Cloud service provider / Security: CDN security provider

6. API Key Policy

Users' exchange API Keys are NOT collected or stored by us. API Keys are encrypted and stored only on the user's PC and are never transmitted to our servers. We do not store API Keys on our servers.

7. User Rights

Users may view, modify, or delete their personal information at any time. Account deletion permanently removes all data.

8. Data Destruction

When the purpose of collection is fulfilled, personal information is promptly destroyed. Electronic files are permanently deleted using irrecoverable methods.

9. Security Measures

Encrypted password storage, database access control, HTTPS encryption, security headers, DDoS protection, login attempt limiting.

10. Cookie Usage

We use cookies for login maintenance and security. Users may refuse cookie storage through browser settings, but this may limit service usage.

11. Privacy Officer

For privacy inquiries: support@hookgo.io

12. Policy Changes

Changes to this privacy policy will be announced via website and email at least 7 days before taking effect.

Contact: support@hookgo.io